Help Centre (FAQ)

Oh dear ☹ If you wish to cancel your order, do get in touch with us immediately. As long as your order has not been dispatched, we can cancel it and refund your amount. If your order has been dispatched but yet to be delivered, you are eligible for exchange; however, the order cannot be cancelled.

For bulk orders do get in touch with us at konnect@kosha.co or WhatsApp us at +919820999006.

Yes, we try our best to give you a great customer experience each time you shop with us. If you want to exchange it for a different size, color or style, you can buy any product in exchange against your previous order 15 days from the day the product reaches you. We will activate an exchange code for you once we receive the product from you in good condition with the product tag intact.

We’re so sorry! Our packaging procedures are thorough and usually accurate. However, we apologize if this has happened with your order. Please do call/e-mail with your order details. We will initiate the exchange procedure immediately.

In case a wrong product has been shipped to you, we are happy to refund your money if you don’t want the right one. For other cases, you are welcome to opt for an exchange within the 15 day period beginning from the time the product reaches you. Refunds will be processed only after the product has been shipped back to us.

Browse through the site and select the product you want in exchange. Then send us your previous product/s back. As soon as we receive it, we will generate a credit note that you can use to purchase another product.

For exchanges, the shipping cost will have to be borne by you.

You can send it to this address. Please do notify us of the shipping number and service used on the day of dispatch so that we can track it from our side as well.

Kosha Travel Wear, Shop No - 4, Nav Meghdoot Building, 535, Linking Road, Opp. Regal Shoes, Next to McDonald's, Khar(W), Mumbai, Maharashtra-400052., Call : +91 9820999006

We’re sorry. Items purchased during the sale cannot be exchanged.

Please do contact us immediately. If not shipped yet, we will help you out. If already shipped, we cannot change the delivery address. Sorry ☹

For detailed shipping timelines & details please view our Shipping & Returns Policy. Usually for domestic metro cities within 3 to 6 working days from the date of placing the order. In case the order is placed on a weekend or during public holidays, please do give us a couple of extra days.

We will ship your orders free of cost (except Cash on Delivery) within India. International orders above USD$500 are eligible for free shipping. International orders less than USD$500 will be charged USD$50.

Sure. You will receive a credit note bearing the difference of the amount, redeemable within three months from date of issue.

Why not! You can expect deliveries on all working days, during office hours.

Absolutely.

Oh, how we understand your travel predicament. We will try our best to help you get your travel wear quickly to ensure a great trip.

Please do email us at konnect@kosha.co or call us immediately on +91 9820999006.

We recommend adding a note during checkout with your order.

Sure. We accept requests. In case you want us to send your order before, during, after a specific date with specific instructions or by a shipping company of your choice, do include a note while placing the order. Please let us know via WhatsApp as well highlighting the order number and request.

We are just as eager for you to wear Kosha’s travel wear ☺ As soon as we personally pack and dispatch every order, an email with a tracking number will be sent to you. This will help trace your parcel’s journey.

We are super quality conscious and have tied up with the reputed courier companies only who will deliver your Kosha attire to your doorstep. Our Shipping partner is ShipRocket who look for the optimum way to reach your location. In case you’d like your order to be sent by a specific courier company, please do drop in a note.

Once your order is successfully placed, you will receive a confirmation by e-mail. This mail will have all the details related to your order. Order details can also be viewed when you log in to your account on kosha.co.

Apologies :( Please call/e-mail us mentioning your order details immediately and ship it back to us. We will initiate the exchange procedure.

Absolutely not. It’s on us! Any other questions other than the above, feel free to call us/WhatsApp anytime between 11 am to 8 pm at +91 9820999006 IST. In case of any further assistance, we would be happy to help. Please feel free to contact us via WhatsApp on +91 98209 99006. We are available on this number 11 am to 8 pm Indian Standard Time. You can also reach us via email at konnect@kosha.co We look forward to your Kosha purchase. Wishing you good health ~ ♡ Team Kosha

While placing your order please drop a note in checkout and WhatsaApp us with your order number about the date you want the products delivered. We will try our best to help you out. We cannot change the delivery date once the order has been shipped.