Help Centre (FAQ)

Below FAQ are some common concerns of our customer before shop at Kosha.
If you have other questions, please just send it to

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  • Generic Questions
  • Order Related Questions
  • Damaged Delivery Questions

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Generic Questions

Oh dear ☹ If you wish to cancel your order, do get in touch with us immediately. As long as your order has not been dispatched, we can cancel it and refund your amount. If your order has been dispatched but yet to be delivered, you are eligible for exchange; however, the order cannot be cancelled.

For bulk orders do get in touch with us at or WhatsApp us at +919820999006.

Yes, we try our best to give you a great customer experience each time you shop with us. If you want to exchange it for a different size, color or style, you can buy any product in exchange against your previous order 15 days from the day the product reaches you. We will activate an exchange code for you once we receive the product from you in good condition with the product tag intact.

We’re so sorry! Our packaging procedures are thorough and usually accurate. However, we apologize if this has happened with your order. Please do call/e-mail with your order details. We will initiate the exchange procedure immediately.

In case a wrong product has been shipped to you, we are happy to refund your money if you don’t want the right one. For other cases, you are welcome to opt for an exchange within the 15 day period beginning from the time the product reaches you. Refunds will be processed only after the product has been shipped back to us.

Browse through the site and select the product you want in exchange. Then send us your previous product/s back. As soon as we receive it, we will generate a credit note that you can use to purchase another product.

For exchanges, the shipping cost will have to be borne by you.

You can send it to this address. Please do notify us of the shipping number and service used on the day of dispatch so that we can track it from our side as well.

Kosha Travel Wear, Shop No - 4, Nav Meghdoot Building, 535, Linking Road, Opp. Regal Shoes, Next to McDonald's, Khar(W), Mumbai, Maharashtra-400052., Call : +91 9820999006

We’re sorry. Items purchased during the sale cannot be exchanged.

Please do contact us immediately. If not shipped yet, we will help you out. If already shipped, we cannot change the delivery address. Sorry ☹

Damaged Delivery Questions

Apologies :( Please call/e-mail us mentioning your order details immediately and ship it back to us. We will initiate the exchange procedure.

Absolutely not. It’s on us! Any other questions other than the above, feel free to call us/WhatsApp anytime between 11 am to 8 pm at +91 9820999006 IST. In case of any further assistance, we would be happy to help. Please feel free to contact us via WhatsApp on +91 98209 99006. We are available on this number 11 am to 8 pm Indian Standard Time. You can also reach us via email at We look forward to your Kosha purchase. Wishing you good health ~ ♡ Team Kosha

While placing your order please drop a note in checkout and WhatsaApp us with your order number about the date you want the products delivered. We will try our best to help you out. We cannot change the delivery date once the order has been shipped.

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