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Frequently Asked Questions

1. What are Kosha rental jackets made of? +

➤ Kosha's rental jackets use high-performance, tough fabrics designed to maintain warmth; be breathable and windproof. The jackets utilize waterproof, or water-repellent materials and insulated lining to protect you in sub-zero degrees.

2. Will the jackets be warm enough in sub-zero conditions? +

➤ Yes. All rental jackets have been tested in real-life cold-weather conditions. When combined with thermal under layers and mid layers up top, Kosha jackets will effortlessly perform through snow, rain, and icy wind. You will be able to choose based on the range of temperature at your destination.

3. Can I rent jackets for international travel? +

➤ Absolutely. Kosha jackets are built for not just alpine trails, but also Arctic cruises . severe Scandinavian Winters, as well as European city holidays. The jackets are an optimal fit for packing easily and wearing easily on global travel, all-round warm thanks to their sizing, warmth and weight.

4. Do I need to wash the jacket before returning? +

➤ No. All Kosha rental jackets go through rigorous industrial-grade three-step sanitization and cleaning specifications upon every return including antibacterial steaming, waterproof layer inspection and functional quality assurance check.

5. How do I know the jacket is clean and hygienic? +

➤ Each rental item is quality assured to ensure hygienic recycling every time it is rented.. Jackets are vacuum-packed and sealed after sterilization with a freshly cleaned tag for customer assurance. Kosha’s cleaning checklist is medical-grade and compliant with fabric care standards.

6. Will the jacket fit me well if it’s rented? +

➤ Yes. Kosha uses a tailored sizing system with specific jacket measurements for Men and Women. Every product page has a detailed size chart and body guide. In case you are in between sizes, we recommend sizing up for a layering room.

7. Are rental jackets gender-specific? +

➤ Yes. We offer both Men’s and Women’s rental jackets designed for anatomical comfort, correct length, and layering space. Women’s jackets are fitted with shaped waists and sleeve placements.

8. What’s the rental time frame I can select? +

➤ A minimum of 5 days or maximum of 30 days. Extensions are possible by prior request. Just select your dates on the rental page.

9. Can I extend my rental period after I’ve already rented it? +

➤ Yes. Email us at support@kosha.co at least 24 hours before your end date to check availability and extend your rental period. Extra charges will be billed based on the duration.

10. What happens if I return the jacket late? +

➤ Late returns will incur a daily late fee, as stated in the rental terms. Please make sure to return or ship the garment back on the committed date to avoid penalties.

11. How do I return the jacket after my trip? +

➤ After you've used the product, simply return it to a Kosha store or ship it back to Kosha using the return label you received when you rented your gear kit. The return label is prepaid.

12. What if I do damage or stain it while I’m in transit? +

➤ Minor wear is acceptable. However, irreparable damage, burns, or lost items may incur repair or replacement charges. We encourage customers to wear responsibly and avoid fire, oil stains, or tears.

13. Can I rent jackets along with other layers? +

➤ Currently, we only rent out outer layers (jackets and snow pants), as these are essential pieces of clothing that require careful hygiene and best durability. Thermals and accessories are urged to be purchased separately for your hygiene and fit purposes.

14. Are Kosha rental jackets waterproof? +

➤ Yes. Most of our jackets have either waterproof or water resistant membranes, depending on the model of course. Jackets like these are also made for snowfall, sleet, and light rain.  Specific product descriptions mention waterproof ratings and use cases.

15. How are rental jackets shipped to me? +

➤ All jackets are shipped to you in sanitized, travel-friendly, reusable garment bags, to ensure delivery that is clean, simple and following Kosha's eco-friendly ethos. Unboxing instructions and a return checklist are included.

16. Can I try the jacket before renting? +

➤ Fittings are available at our Kosha Experience Stores in Mumbai and Delhi. For online customers, our team assists with virtual size guidance via chat or email to ensure a near-perfect fit.

17. Is there a deposit required for rental? +

➤ Yes. A fully refundable security deposit is required at the time of booking. This will vary depending on the duration of the rental and garment. The deposit is returned within 5-7 business days after the jacket has been returned, inspected, and has cleared our hygiene and any damage check. Any costs related to repairs or penalties (if applicable) will be deducted prior to being refunded.

18. Why should I rent instead of buying a jacket? +

➤ Renting allows you to access items without having the financial burden of knowing you may only use the gear once. Also, travellers don't take jackets with them forever, it saves you wardrobe space plus you don’t have to think about where to store clothing after your trip!

19. Do you offer jackets in plus sizes? +

➤ Yes. Kosha’s rental range has sizes XS to 2XL available but stock depends on the season, and we suggest you pre-book if you're ordering during peak traveling month.

20. How do I choose the best rental jacket for my trip? +

➤ Every Kosha rental jacket comes with a detailed product description and temperature suitability range. Use our destination-based packing guides, or speak to our expert stylists to get recommendations based on your travel itinerary.